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NCIRS, in conjunction with NSW Health, established NSWISS in 2015 with the clinical services conducted at The Children’s Hospital at Westmead. NSWISS provides specialised immunisation care and advice to clinicians and families. The service also supports a number of activities undertaken by NCIRS, such as monitoring vaccine safety by participating in active surveillance program AusVaxSafety, reporting adverse events, contributing to social research and providing input into The Australian Immunisation Handbook.
NSWISS assists clinicians and families in four ways:
A 1800 telephone advice service
A drop-in immunisation clinic at The Children’s Hospital at Westmead
An Immunisation Specialist Clinic
Immunisation Specialist Clinic Telehealth Consultation
1800 NSWISS (1800 679 477) is a specialist immunisation telephone advice line providing clinical advice and support to immunisation providers in NSW.
Highly specialised nursing and medical staff from NCIRS are available to provide clinical advice on immunisation to patients with complex or unusual medical backgrounds or who have previously had an adverse event following immunisation.
Monday to Friday, 9 am – 5 pm for immediate advice or leave a message and staff will respond
For general immunisation enquiries, contact your local Public Health Unit on 1300 066 055.
Specialist immunisation nurses are available to give immunisations and advice to children attending the outpatient department or while visiting the hospital.
The service provides free (government-funded) vaccines, as well as other non-funded vaccines that are available for purchase.
The clinic is located on Level 1 (Ground floor, behind the Book Bunker).
The Children’s Hospital at Westmead
Cnr Hawkesbury Rd and Hainsworth St
Westmead, NSW 2145
Follow the green bear paw prints on the walk ramp down to our clinic.
Opening hours: Monday to Friday, 8.30 am – 3.30 pm
Phone: (02) 9845 0169
No appointment is necessary.
Assessment and management of a child or an adolescent who has previously experienced an adverse event following immunisation.
In-depth consultation with parents who have concerns about vaccines, side-effects and possible adverse events
Administration of vaccines under close supervision, if appropriate
Personalised follow-up by telephone call after vaccination
Outline of schedule options for future vaccination (which may differ from the standard schedule depending on the nature of the adverse event experienced)
Vaccination under sedation for children who are unable to be vaccinated in the community setting
Provision of telephone advice and referral for adults to an appropriate specialist according to the particular type of concern or adverse event experienced
You and your child will see a doctor who specialises in immunisation.
The doctor will examine your child, take a medical history, discuss your concerns and make a plan with you for future vaccinations, if appropriate.
Your child may be vaccinated on the same day (after the consultation) by the specialist nurse, may be asked to return at a later date, or may need to be admitted to hospital for closer supervision.
No. Attendance at the clinic is free for Medicare card holders.
Yes, obtain a referral letter from your local doctor addressed to A/Prof Nicholas Wood, Immunisation Specialist Clinic.
Fax the referral to (02) 9845 1418 OR email to SCHN-NSWISS@health.nsw.gov.au
Contact the Immunisation Adverse Events Clinical Nurse Consultant on 1800 679 477 for appointment bookings and clinic enquiries
A copy of the referral from your local doctor
Your child will need to attend the appointment with you
Your child’s Medicare card
Your child’s Personal Health Record (the 'Blue Book')
Level 2 (entry level, next to Starbucks Café)
Every Friday morning, 9 am – 12 pm
Associate Professor Nicholas Wood
Dr Lucy Deng
Immunisation Adverse Events Clinical Nurse Consultant
Phone: 1800 NSWISS (1800 679 477)/98451414
Fax: (02) 9845 1418
A telehealth consultation reduces the need for patients to travel long distances to The Children’s Hospital at Westmead.
Assessment and management of a child or adolescent who has previously experienced an adverse event following immunisation
The consultation will be conducted at your GP’s office or in the privacy of your home
Telehealth consultation is a secure meeting using video conference technology
If you live outside of the Sydney metropolitan region, a Telehealth consultation with the Immunisation Specialist Clinic allows you to have a consultation with our immunisation specialists via a computer webcam
A computer with a web camera – the camera may be built in or plugged in
A microphone and speakers
Reliable internet connection
An email address that can be accessed from the computer being used for Telehealth consultation
The Lync program downloaded on to the computer being used for Telehealth consultation (the link to the Healthdirect video call will be provided via email by the Clinical Nurse Consultant)
No. Telehealth consultation is free for Medicare card holders.
Yes. Obtain a referral letter from your local doctor addressed to Associate Professor Nicholas Wood, Immunisation Specialist Clinic
Fax the referral to (02) 9845 1418 OR email to SCHN-NSWISS@health.nsw.gov
Contact the Immunisation Adverse Events Clinical Nurse Consultant on 1800 679 477 to schedule a Telehealth consultation
You will be sent an email appointment with a link to the program required
We will arrange a trial Telehealth conference meeting approximately a week before the appointment if needed
NCIRS, Kids Research, Sydney Children’s Hospitals Network, Cnr Hawkesbury Rd & Hainsworth St, Westmead Locked Bag 4001, Westmead NSW 2145 Tel (612) 9845 1433 | Fax (612) 9845 1418 | ABN 53 188 579 090
We acknowledge that the National Centre for Immunisation Research & Surveillance (NCIRS) is on the land of the traditional owners the Aboriginal and Torres Strait Islander peoples, the First Australians, and recognise their culture, history, diversity and their deep connection to the land. Together, through research and partnership, we aim to move to a place of equity for all. NCIRS also acknowledges and pays respect to other Aboriginal and Torres Strait Islander nations from which our research, staff and community are drawn.
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We acknowledge that the National Centre for Immunisation Research and Surveillance (NCIRS) is on the land of the traditional owners the Aboriginal and Torres Strait Islander peoples, the First Australians, and recognise their culture, history, diversity and their deep connection to the land. Together, through research and partnership, we aim to move to a place of equity for all. NCIRS also acknowledges and pays respect to other Aboriginal and Torres Strait Islander nations from which our research, staff and community are drawn.