NCIRS, in conjunction with NSW Health, established NSWISS in 2015 with the clinical services conducted at The Children’s Hospital at Westmead. NSWISS provides specialised immunisation care and advice to clinicians and families. The service also supports a number of activities undertaken by NCIRS, such as monitoring vaccine safety by participating in active surveillance program AusVaxSafety, reporting adverse events, contributing to social research and providing input into The Australian Immunisation Handbook.

NSWISS assists clinicians and families in four ways:

  • A drop-in immunisation clinic at The Children’s Hospital at Westmead

  • An Immunisation Specialist Clinic

  • A 1800 telephone advice service

  • Immunisation Specialist Clinic Telehealth Consultation

Drop-in immunisation clinic

What service does the drop-in immunisation clinic provide?

  • Specialist immunisation nurses are available to give immunisations and advice to children attending the outpatient department or while visiting the hospital.

  • The service provides free (government-funded) vaccines, as well as other non-funded vaccines that are available for purchase.

Clinic location, times and contact details

The clinic is located on Level 1 (Ground floor, behind the Book Bunker).

The Children’s Hospital at Westmead

Cnr Hawkesbury Rd and Hainsworth St

Westmead, NSW 2145

Follow the green bear paw prints on the walk ramp down to our clinic.

Opening hours: Monday to Friday, 8.30 am – 3.30 pm

Phone: (02) 9845 0169

Do I need to make an appointment?

No appointment is necessary.

Immunisation Specialist Clinic

What services does the Immunisation Specialist Clinic provide?

Assessment and management of a child or an adolescent who has previously experienced an adverse event following immunisation.

  • In-depth consultation with parents who have concerns about vaccines, side-effects and possible adverse events

  • Administration of vaccines under close supervision, if appropriate

  • Personalised follow-up by telephone call after vaccination

  • Outline of schedule options for future vaccination (which may differ from the standard schedule depending on the nature of the adverse event experienced)

  • Vaccination under sedation for children who are unable to be vaccinated in the community setting

  • Provision of telephone advice and referral for adults to an appropriate specialist according to the particular type of concern or adverse event experienced

What happens at the clinic?

  • You and your child will see a doctor who specialises in immunisation.

  • The doctor will examine your child, take a medical history, discuss your concerns and make a plan with you for future vaccinations, if appropriate.

  • Your child may be vaccinated on the same day (after the consultation) by the specialist nurse, may be asked to return at a later date, or may need to be admitted to hospital for closer supervision.

Do I have to pay to attend the clinic?

No. Attendance at the clinic is free for Medicare card holders.

Do I need to make an appointment?

  • Yes, obtain a referral letter from your local doctor addressed to A/Prof Nicholas Wood, Immunisation Specialist Clinic.

  • Fax the referral to (02) 9845 1418 OR email to SCHN-NSWISS@health.nsw.gov.au

  • Contact the Immunisation Adverse Events Clinical Nurse Consultant on 1800 679 477 for appointment bookings and clinic enquiries

What should I bring to the appointment?

  • A copy of the referral from your local doctor

  • Your child will need to attend the appointment with you

  • Your child’s Medicare card

  • Your child’s Personal Health Record (the 'Blue Book')

Immunisation Specialist Clinic location

Outpatients Department

Level 2 (entry level, next to Starbucks Café)

The Children’s Hospital at Westmead

Cnr Hawkesbury Rd and Hainsworth St

Westmead, NSW 2145

Clinic times

Every Friday morning, 9 am – 12 pm

Consultants

Associate Professor Nicholas Wood
Dr Lucy Deng

Contact details

Immunisation Adverse Events Clinical Nurse Consultant

Phone: 1800 NSWISS (1800 679 477)/98451414

Fax: (02) 9845 1418

Email: SCHN-NSWISS@health.nsw.gov.au

1800 NSWISS

What service does 1800 NSWISS provide?

  • 1800 NSWISS (1800 679 477) is a specialist immunisation telephone advice line providing clinical advice and support to immunisation providers in NSW.

  • Highly specialised nursing and medical staff from NCIRS are available to provide clinical advice on immunisation to patients with complex or unusual medical backgrounds or who have previously had an adverse event following immunisation.

Hours of operation

Monday to Friday, 9 am – 5 pm for immediate advice or leave a message and staff will respond

For general immunisation enquiries, contact your local Public Health Unit on 1300 066 055.

Telehealth consultation

A telehealth consultation reduces the need for patients to travel long distances to The Children’s Hospital at Westmead.

What service does an Immunisation Specialist Clinic telehealth consultation provide?

  • Assessment and management of a child or adolescent who has previously experienced an adverse event following immunisation

  • In-depth consultation with parents who have concerns about vaccines, side-effects and possible adverse events

  • Outline of schedule options for future vaccination (which may differ from the standard schedule depending on the nature of the adverse event experienced)

  • The consultation will be conducted at your GP’s office or in the privacy of your home

What is a Telehealth consultation?

  • Telehealth consultation is a secure meeting using video conference technology

  • If you live outside of the Sydney metropolitan region, a Telehealth consultation with the Immunisation Specialist Clinic allows you to have a consultation with our immunisation specialists via a computer webcam

What equipment is needed?

  • A computer with a web camera – the camera may be built in or plugged in

  • A microphone and speakers

  • Reliable internet connection

  • An email address that can be accessed from the computer being used for Telehealth consultation

  • The Lync program downloaded on  to the computer being used for Telehealth consultation (the link to the Healthdirect video call will be provided via email by the Clinical Nurse Consultant)

Do I have to pay for a Telehealth consultation?

No. Telehealth consultation is free for Medicare card holders.

Do I need to make an appointment?

  • Yes. Obtain a referral letter from your local doctor addressed to Associate Professor Nicholas Wood, Immunisation Specialist Clinic

  • Fax the referral to (02) 9845 1418 OR email to SCHN-NSWISS@health.nsw.gov

  • Contact the Immunisation Adverse Events Clinical Nurse Consultant on 1800 679 477 to schedule a Telehealth consultation

  • You will be sent an email appointment with a link to the program required

  • We will arrange a trial Telehealth conference meeting approximately a week before the appointment if needed

Last updated November 2018