NCIRS, in conjunction with NSW Health, established NSWISS in 2015 with the clinical services conducted at The Children’s Hospital at Westmead. NSWISS provides specialised immunisation care and advice to clinicians and families. The service also supports a number of activities undertaken by NCIRS, such as monitoring vaccine safety by participating in active surveillance program AusVaxSafety, reporting adverse events, contributing to social research and providing input into The Australian Immunisation Handbook.

NSWISS assists clinicians and families by providing the following services:

  • Immunisation Advice Line: 1800 679 477 

  • Specialist Immunisation Clinic

  • Specialist Immunisation Clinic - Telehealth Consultations

  • Children and adolescents who are difficult to immunise


Immunisation Advice Line (1800 679 477)

1800 NSWISS (1800 679 477) is a telephone advice line providing clinical guidance for immunisation providers across New South Wales. This helpline provides advice on:

  • immunisation, including COVID-19
  • investigation and management of suspected adverse events following immunisation (AEFI)
  • future vaccine doses.

The advice line is open between 9:00 am and 5:00 pm, Monday to Friday. 

Immunisation providers are requested to email clinical questions to NSWISS at schn-nswiss@health.nsw.gov.au.

For general immunisation information, you can contact your local Public Health Unit first on 1300 066 055.

NSWISS Helpline Flyer


Specialist Immunisation Clinic

Doctors:
Associate Professor Nicholas Wood
Dr Lucy Deng
Dr Archana Koirala
Dr Ketaki Sharma
Dr Rama Kandasamy

The Specialist Immunisation Clinic provides in-depth consultations and vaccination under close observation for children who have had an adverse event following immunisation or who have complex medical needs. Consultations are also available for parents and carers who have questions about immunisation. 

The specialist clinic is free of charge for Medicare cardholders with a referral letter from your general practitioner. To arrange an appointment, please contact the Specialist Immunisation Clinic on (02) 9845 1414 or email at: SCHN-NSWISS@health.nsw.gov.au.

Referrals can also be emailed to SCHN-NSWISS@health.nsw.gov.au 

The Specialist Immunisation Clinic is held on Fridays from 9:00 am to 12:00 pm in the Bandaged Bear Outpatient Clinics.


Specialist Immunisation Clinic – Telehealth Consultations 

Doctors:
Associate Professor Nicholas Wood
Dr Lucy Deng
Dr Archana Koirala
Dr Ketaki Sharma
Dr Rama Kandasamy

Families who live outside of the Sydney metropolitan region and are unable to travel to The Children’s Hospital at Westmead for a consultation may be eligible for a video conference consultation using your computer webcam or mobile phone. 

Consultations are free of charge for eligible Medicare cardholders with a referral letter from your general practitioner. To arrange an appointment, please contact the Specialist Immunisation Clinic on (02) 9845 1414 or email at: SCHN-NSWISS@health.nsw.gov.au.

Referrals can also be emailed to SCHN-NSWISS@health.nsw.gov.au


Children and adolescents who are difficult to immunise

Doctors:
Associate Professor Nicholas Wood
Dr Lucy Deng
Dr Archana Koirala
Dr Ketaki Sharma
Dr Rama Kandasamy

Appointments and day admissions can be arranged for children who cannot be safely immunised in the community, for example, because of severe anxiety, needle fear or underlying behavioural disorders. 

Experienced staff can administer vaccines using relaxation or distraction techniques or, if required, can administer light sedation under close observation. 

Consultations are free of charge for Medicare cardholders with a referral letter from your general practitioner. To arrange an appointment, please contact the Specialist Immunisation Clinic on (02) 9845 1414 or email at: SCHN-NSWISS@health.nsw.gov.au.

Referrals can also be emailed to SCHN-NSWISS@health.nsw.gov.au.

Last updated August 2021