For health professionals

• New South Wales

  Advice for immunisation providers  - COVID-19 immunisation	NSW Immunisation Specialist Service (NSWISS) Immunisation providers are requested to email clinical questions to NSWISS at SCHN-NSWISS@health.nsw.gov.au and include a contact phone number. Responses will be provided via email or return phone call as appropriate within 1 business day. The NSWISS email inbox will be monitored Monday to Friday 9am-5pm. General public: We are unable to provide direct clinical advice to the general public. Please visit your General practitioner (GP) to discuss your specific clinical situation. Your healthcare provider is advised to contact the appropriate immunisation specialist service in your state if additional clinical support is required.  NSW vaccination hub doctors can contact the immunisation fellow or specialist on call for urgent clinical support via The Children’s Hospital at Westmead switchboard on 02 9845 0000 (both during business and after hours).  For urgent after-hours advice on the immediate investigation and management of serious AEFI clinicians can contact NSWISS via The Children’s Hospital at Westmead switchboard on 02 9845 0000 and ask for the on-call immunisation specialist.
  Advice for immunisation providers - general immunisation	Health professionals are encouraged to contact their local PHU as their first point of contact. Tel: 1300 066 055 Further support: NSW Immunisation Specialist Service (NSWISS) Immunisation providers are requested to email clinical questions to NSWISS at SCHN-NSWISS@health.nsw.gov.au  and include a contact phone number. Responses will be provided via email or return phone call as appropriate within 1 business day. The NSWISS email inbox is monitored Monday to Friday 9 am – 5 pm. For urgent after-hours advice on the immediate investigation and management of serious AEFI, clinicians can contact NSWISS via The Children’s Hospital at Westmead switchboard on 02 9845 0000 and ask for the on-call immunisation specialist. General public: We are unable to provide direct clinical advice to the general public. Please visit your general practitioner (GP) to discuss your specific clinical situation. Your healthcare provider is advised to contact the appropriate immunisation specialist service in your state if additional clinical support is required.
  Clinics	The Children’s Hospital at Westmead: Specialist Immunisation Clinic for children and adolescents In person and telehealth consultations Via referral from a general practitioner Tel: (02) 9845 1414  or email SCHN-NSWISS@health.nsw.gov.au Sydney Children’s Hospital Randwick: Specialist Immunisation Clinic - (02) 9382 1470 John Hunter Hospital Children’s Specialist Clinics (Paediatric Immunologist accepts referrals) - (02) 4921 3670
  Adverse events reporting	All suspected AEFI in NSW should be reported by contacting your local Public Health Unit (PHU).  Tel: 1300 066 055 For COVID-19 vaccine AEFI, please refer to the NSW Health website.

• Victoria

  Advice line - general immunisation	Health professionals may contact the Victorian Department of Health, Immunisation Unit by emailing immunisation@health.vic.gov.au   Further support: Royal Children’s Immunisation Hotline  Tel: 1300 882 924 Option 3 for general advice Monash Immunisation Service Tel: (03) 9594 6320 or 1300 882 924 Option 5
  Advice line - COVID-19 vaccination	For clinical advice, refer to the Victorian Department of Health Information hub - COVID vaccine https://www.coronavirus.vic.gov.au/information-hub-coronavirus-covid-19-vaccine or  call the National Coronavirus Hotline Tel: 1800 020 080 Option 4: Health enquiries To access the Victorian Specialist Immunisation Services (VicSIS), please refer to the VicSIS referral form. Reporting To report serious adverse events following immunisation (AEFI), visit Surveillance of Adverse Events Following Vaccination in the Community (SAEFVIC) website or call the Coronavirus Hotline 1800 675 398
  Clinics	The Royal Children’s Hospital Melbourne: Specialist Immunisation Clinic including Telehealth 1300 882 924 Option 1 Monash Medical Centre (all ages) Specialist Immunisation Clinic including Telehealth 1300 882 924 Option 4
  Adverse events reporting	A suspected AEFI in Victoria (VIC) can be reported to SAEFVIC by accessing the  SAEFVIC website. Tel: 1300 882 924 Option 1

• Queensland

  Advice line	Health professionals are encouraged to contact their local Public Health Unit as their first point of contact. Further support: Queensland Specialist Immunisation Service (QSIS) - paediatric only Tel: (07) 3068 1111  Calls  will be redirected to paediatric immunisation specialist
  Clinics	Queensland Children’s Hospital (QSIS) Specialist Immunisation clinic  Telehealth - (07) 3068 1111 Queensland Adult Specialist Immunisation Service (QASIS) - Adult service (over 16 years)  Referrals for QASIS can be sent via Smart Referral Workflow Solution (QASIS is located under Immunology - Medical Objects - ID MQ40290004P For more information contact QASIS on (07) 3646 3300 or email RBWH-QASIS@health.qld.gov.au
  Adverse events reporting	A suspected adverse event following immunisation (AEFI) in Queensland (QLD) can be reported by downloading the Qld Adverse Events Following Immunisation Reporting Form from the Queensland Health website. For further information contact your local PHU.

• South Australia

  Advice line - general immunisation	SA Health Immunisation Section  Tel: 1300 232 272
  Advice line - COVID-19	South Australian COVID-19 Specialist Immunisation Clinic COVID-19 Clinical Advisory Service Tel: 1300 232 272. 8.30 am – 5.00 pm (Monday to Friday) Serious adverse event following immunisation (AEFI) related to COVID vaccines can also be reported on this number outside of business hours. All referrals to the South Australian COVID-19 Specialist Immunisation Clinic must be forwarded via fax or email using the SACSIC Referral Form (PDF 47KB). Fax: 08 7074 6247 Email: Health.RAHCOVIDVaccineAdverseEffects@sa.gov.au For more information on the SACSIC referral process refer to the SACSIC Clinical Referral Guide (PDF 272KB)
  Clinics	Women’s & Children’s Hospital Specialist Immunisation Clinic Tel: (08) 8161 8638
  Adverse events reporting	A suspected AEFI in South Australia (SA) can be reported via submission of the online Vaccine Reaction Reporting Form which can also be downloaded both options available on the South Australian Health website Tel: 1300 232 272

• Western Australia

  Advice line - general immunisation	For general advice: Health professionals are encouraged to contact the Child & Adolescent Community Health: Central Immunisation Clinic or local Public Health Unit  For further support or for complex immunisation advice: Stan Perron Immunisation Service Perth Children’s Hospital Tel: 08 6456 2222
  Advice line - COVID-19 vaccination	General advice (not bookings or adverse events)  Metropolitan Communicable Disease Control Tel: 9222 8588   8 am to 4 pm (Monday to Friday)  For adverse events reporting, see below. For urgent after-hours advice about serious adverse events following immunisation (AEFI), call 6457 3333 and ask for the on-call immunologist.
  Clinics	Children Perth Children’s Hospital: Stan Perron Immunisation Service: Specialist Immunisation Clinic Department of Infectious Diseases Tel: 1300 551 142  Adults Sir Charles Gairdner Hospital  Immunology Department Tel: 08 6457 3333
  Adverse events reporting	WA notifications are made through the online WA Vaccine Safety Surveillance System (WAVSS) Visit WA Department of Health website for further details  If guidance and advice around AEFI reporting is required, WAVSS staff can be contacted at: Tel: 6456 0208   8 am to 4.30 pm (Monday to Friday)

• Australian Capital Territory

  Advice line - general immunisation and COVID-19 vaccinations	ACT Health Immunisation Unit Tel: 02 5124 9800 8.30 am to 4.30 pm After hours support available for urgent matters only on 02 5124 9800 (follow prompts)
  Clinics	Centenary Hospital for Women and Children Specialist Immunisation Clinic Tel: 02 6205 2300
  Adverse events reporting	A suspected adverse event following immunisation (AEFI) in the Australian Capital Territory (ACT) can be reported by Immunisation Adverse Event reporting form available on the ACT Government ACT Health website Tel: 02 6205 2300

• Tasmania

  Advice line - general immunisation and COVID-19 vaccination	DoH Public Health Hotline Tel: 1800 671 738 Hours of support:  Monday – Friday: 8 am – 7 pm Saturday – Sunday: 8 am – 4 pm. On-call service available
  Clinics	Royal Hobart Hospital  Paediatrician Specialist Medical Review Outpatients Clinic  Tel: 1300 135 513
  Adverse events reporting	A suspected AEFI in Tasmania should be reported to the local health authority (i.e. the AEFI team within the Public Health Unit). The PHU refers the AEFIs to the Therapeutic Goods Administration on a weekly basis or sooner in the event of a serious AEFI. Tel: 1800 671 738

• Northern Territory

  Advice line - general immunisation and COVID-19 vaccination	NT immunisation advice line  Tel: 08 8922 8315 or 1800 008 002
  Clinics	Royal Darwin Hospital or Alice Springs Hospital Refer to Paediatrician or medical specialist (adults) For further information contact the NT immunisation advice line
  Adverse events reporting	A suspected adverse event following immunisation (AEFI) in the Northern Territory (NT) can be reported by the Adverse event following immunisation /vaccine failure form available on the Northern Territory Government Department of Health website Tel: 1800 008 002